Cancellation & Refund Policy
Simple, fair rules for cancelling or changing your stay.
Cancelling a booking
- 7 days or more before check-in: full refund of the amount you paid.
- 3 to 6 days before check-in: 50% of the amount you paid is refunded.
- Less than 72 hours before check-in, or no-show: no refund.
- Peak dates (24 December – 2 January and long-weekend dates announced on the website): cancellations within 15 days of check-in are not refundable.
Changing your dates
You can move your booking to new dates once, free of charge, up to 72 hours before check-in, subject to availability. If the new dates have a higher rate, the difference is payable.
Snowfall and road closures
If the roads to Shimla are officially closed on your arrival date because of snow or landslides, we will move your booking to new dates or give you a credit for the full amount paid, valid for 12 months.
Early departure
Nights not used after you check in are not refunded.
If we have to cancel
In the rare case that we cannot host you, you receive a full refund or a free move to new dates — your choice.
How refunds are paid
Refunds go back to the original payment method through Razorpay within 5–7 working days of approval; your bank may take a few extra days to show it. Payment-gateway charges are not deducted from full refunds.
How to cancel or change
Call or WhatsApp us, or email us, with your booking ID and the mobile number used for the booking. Cancellations are timed by when we receive your message.
Last reviewed: October 2026.
Last updated 28 Oct 2026